PRIVACY POLICY

Use of Information Collected:

e PRODUCTS TO GO, Inc. is the sole owner of all information collected on this site.  We will not sell or share any of this information with anyone other than what is disclosed in this statement.  When you provide us with your name and email address, we use this information to confirm the status of your order or contact you regarding any questions about your order.

Placing an Order:

When placing orders, you must provide contact information (i.e., name and shipping address) and financial information (i.e., credit card number and expiration date).  This information is used only for processing your order.  If we have any trouble processing your order, we will contact you by email or phone immediately.

We currently accept charge cards and provide UPS or USPS shipping for customers residing in the United States (excluding APO addresses) and Canada. Customers residing in the United States  may place orders directly on the website for automated shipping calculations via UPS or USPS rate tables and automated charge card processing via a secure server (see "Security" section). All product prices on our website are in U.S. Dollars. For customers residing in Canada, we only accept orders that ship to U.S. addresses. If you reside in Canada and want your battery shipped to a U.S. address, please call us at 866-330-5414 and we will enter your order manually.

Security:

This website takes every precaution to protect our users’ information (such as credit card numbers, shipping address, etc.).  Such information is encrypted and is protected with the best encryption software in the industry. Once you enter the checkout process, all communications is within a secure sockets layer (Starfield 256-bit SSL technology) and the lock icon on the bottom of the Web browser such as Microsoft Internet Explorer becomes locked and stays locked throughout the whole process.  This is opposed to being un-locked or open while just surfing our website.

In order to maximize security for our customers, we subscribe to an independent 3rd party security auditing service "ScanAlert.com" that performs a daily test and audits of our website and web server. Once our site passes the test, the "Hacker Safe" seal is proudly displayed which certifies that we pass the FBI/SANS Internet Security Test that meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

While using encryption to protect sensitive information, online, we also do everything in our power to protect all user-information off-line.  All information received from our users is password protected in our offices and only employees with a need-to-know have access and then only to the information needed to complete the order process.

SHIPPING/PRODUCT GUARANTEES

Shipping/Shipping Charges:

Customers can receive same day shipping for orders placed prior to 12 PM CST Monday through Friday. Orders placed after 12 PM CST Monday through Friday are processed and shipped next business day.  Orders placed after 12 PM CST on Friday through Sunday are processed for shipment first thing Monday morning.

All shipping charges can be obtained from our UPS shipping charges section during checkout. You can choose any of the shipping delivery options from standard ground to overnight delivery:

If you are unsure which shipping option works best for you, please call our toll free number at 866-330-5414 and we will be happy to assist you.

Our Guarantee To You:

At eBatteriesToGo.com,  our return policy is simple. If for any reason you are not satisfied with your battery purchase you may return it within 30 days for a refund, credit or replacement. Any product returned for refund, credit or replacement, must be returned in new condition with all hardware and in the original shipping box. If you return your product within 30 days for a reason that is not our fault, a 15% restocking fee will be assessed and if the free shipping option was selected, our original shipping costs will also be deducted from your eligible refund or credit.

You may cancel your order at anytime without penalty as long as it has not shipped. Please call us at 866-330-5414 and we will advise if your order has shipped or not. If your order has shipped, you may cancel, but you will be responsible for outbound/inbound freight plus a 15% restocking fee for your order.

Most of our products have a 1-year warranty for manufacturing related defects. Our specific product warranties are as follows:

- Alkaline (AA, AAA, C, D, & 9V) will be replaced if defective out of the box

- Lithium will be replaced if defective out of the box

- Super Heavy duty (AA, AAA, C, D, & 9V) will be replaced if defective out of the box

- AGM batteries carry a 1 year warranty due to manufacturer's defects

- Gel batteries carry a 1 year warranty due to manufacturer's defects

- Motorcycle batteries carry a 1 year warranty due to manufacturer's defects except for Power Max which carries a 6 month warranty

- Personal Watercraft (PWC)  batteries carry a 1 year warranty due to manufacturer's defects except for Power Max which carries a 6 month warranty

- ATV batteries carry a 1 year warranty due to manufacturer's defects except for Power Max which carries a 6 month warranty

- Motor Scooter batteries carry a 1 year warranty due to manufacturer's defects except for Power Max which carries a 6 month warranty

- Snowmobile batteries carry a 1 year warranty due to manufacturer's defects except for Power Max which carries a 6 month warranty

- Wheelchair and medical scooter batteries carry a 1 year warranty due to manufacturer's defect

- Alarm batteries carry a 1 year warranty due to manufacturer's defects

- UPS batteries carry a 1 year warranty due to manufacturer's defects

- Rechargeable Battery Packs carry a 1 year warranty due to manufacturer's defects

- Battery chargers carry a 1 year warranty due to manufacturer's defects

- Starter Up and Power Up batteries carry a 90 Day warranty due to manufacturer's defects

If a warranty claim is made for a battery where the purchase is more than 30 days old, the customer will be eligible for a replacement battery (assuming a valid warranty claim), but not a refund or credit.

Please note that it is the customer's responsibility to properly maintain their battery purchase. Batteries that are allowed to go into deep discharge because they are not properly maintained will not be covered by warranty. Please keep your battery properly charged in order to protect your warranty and investment.

To return a product, simply call us at 1-866-330-5414 to obtain a Return Merchandise Authorization (RMA) number. When you call for the RMA we will generate shipping instructions and send it to your email address. Any battery shipped back to us without an RMA will be refused and sent back to you at your expense. If the product is being returned due to an issue that is our responsibility, we will arrange for the pick up of the product at our expense. If you are returning the product for a reason that is not our fault, then you (the customer) are responsible for shipping the product back to us at your expense. In the case where you are responsible for shipping the product back to us, we recommend that you use a reliable source such as UPS or the United States Postal Service using Delivery Confirmation.

Once your package arrives to us we will follow-up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued please allow 2-3 days after arrival to process the credit.